Support

1GET HELP WITH ADCUT

The fastest way to reach us is email: app.aifans@gmail.com. It's a small team reading every message, and we usually reply within one to two business days.

There's no phone line or live chat yet — email is the one place to send anything, whether it's a bug, a billing question, a privacy request, or just feedback.

2WHAT TO INCLUDE

The more detail you give us up front, the faster we can help. When you write in, try to include:

• What happened, in your own words.
• What you expected to happen instead.
• The email address on your AdCut account.
• Your device and operating-system version, if the issue is app-related.
• Roughly when it happened.

3REPORTING A PROBLEM

If something breaks while you're editing — a crash, a bad export, an edit that doesn't look right — email us the details above. Once AdCut is generally available, we plan to add a way to report a problem directly from inside the app; until then, email is the way to reach us.

4SUBSCRIPTIONS AND BILLING

If you subscribe through the Apple App Store or Google Play, your subscription is managed through that platform's account settings — that's also where you cancel it or check your next billing date. Refunds for those purchases go through Apple or Google directly, not AdCut, since they process the payment.

For anything else about your plan — a question about what's included, a billing issue that doesn't fit the above, or something that looks wrong — email us and we'll sort it out.

5DELETING YOUR ACCOUNT

Email us at app.aifans@gmail.com and ask us to delete your account. We'll remove your projects, videos, and account information from our active systems within a reasonable time, except for anything we're required to keep longer by law. See our Privacy Policy for the full details on retention.

6PRIVACY AND TERMS

For how we handle your data, read our Privacy Policy. For the rules of using AdCut, read our Terms of Service.